
No. The gel core is pressure-activated, so it works without water, power or a fridge. It draws heat away when your dog lies down and recharges when they get up. Your freezer can go back to storing ice cream.
Measure your dog lying down, from nose to base of tail, and pick the size they can stretch out on. Small is about 50 x 40 cm, Large about 90 x 50 cm and XL about 95 x 80 cm. Between sizes? Size up.
Sharp claws and enthusiastic chewing can puncture gel mats, so keep nails trimmed and supervise at first. If the cover is punctured, remove the mat.
Use it indoors or in the shade, because direct sun warms the gel and reduces the cooling effect. Wipe with a damp cloth and mild soap, then air dry. Please don't machine wash it.
Most dogs find a cool spot quickly, but some take a day or two to get curious. Placing it where they already like to rest (and a treat on top) helps. Fair warning: the cat may try to claim it first.
Free tracked shipping from Australian warehouses. Orders usually dispatch within 1-2 business days and arrive in 2-6 business days in metro areas. Allow longer for regional areas.
Unused items in their original packaging can be returned within 14 days of delivery. Faulty items are covered under Australian Consumer Law. See our returns policy.
Email us at hello@chillwag.com.au or use our contact page. We aim to reply within 1 business day.